Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 17, 2024 - 07:00 UTC
Scheduled
Maintenance Information: =================
We are excited to announce an upcoming update to ClickMobile Touch for Field Service Edge on Android, scheduled to release on September 17, 2024. For a detailed list of changes in this release, please refer to the 'What was changed in this Release?' section.
Planned release dates: ===============
*August 11 - The ClickMobile Touch app upgraded version 20.5.11 will be available in the Google Play Store for Beta users. At this point, the Beta should be tested with a Sandbox environment.
*September 17 - The ClickMobile Touch app will be available in the Google Play Store. It will replace the existing app (version 20.5.10) and shall be available for all users and environments on this date.
Please note these dates are contingent upon the schedule of MR19. If there is a delay in the deployment, the deployment dates for the upgraded app might also be postponed accordingly and we will make every effort to update this maintenance notice as soon as we have more details. Also, it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores.
What was changed in this Release? =======================
* Mobile cookies in the authentication process (login) - Check that the user remains authenticated while sending requests to the server (such as getting and updating objects). * Files - Check that customizations work, as well as uploading and downloading attachments. * Custom icons - If you use custom icons for the side menu and Home screen make sure they are displayed and function. * Camera - Check that users can upload files from the camera and photo gallery. * Push notification - The first time the client is uploaded the user is requested to approve notifications (only once, the same as when approving location or camera usage). Check that push notifications work when the app is running in the background. * Location service - Check that the location service is working. * Offline and Online switch- Check that when switching back to Online mode, updates are sent to the server appropriately (certain tasks might reflect changes in FSE Studio). * Barcode Scanner - If used, make sure it works as expected.
Apart from these functionalities, you should test the general functionality of the app and please let us know if you find any issues.
Thank You, Click Support
Posted Jul 26, 2024 - 05:52 UTC
This scheduled maintenance affects: North America - PR01 (Mobile), North America - PR03 (Mobile), North America - ST01 (Mobile), Canada - PR01 (Mobile), Canada - ST01 (Mobile), Europe - PR01 (Mobile), Europe - ST01 (Mobile), United Kingdom - PR01 (Mobile), United Kingdom - ST01 (Mobile), Australia - PR01 (Mobile), and Australia - ST01 (Mobile).