In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2024 - 08:30 UTC
Sep 15, 2024 - 08:30 UTC
Scheduled - MAINTENANCE INFORMATION
=======================
Click Field Service Edge release Fuji MR19 to Production Environment listed below:
TARGET INSTANCES:
==============
CA Production (CA-PR)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, September 15, 2024
PLANNED START & END TIMES:
=======================
CA-PR: 08:30 AM to 10:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* September 22-23 - Fuji MR19 Feature Activation in Production - CA Region
Thank You,
Click Support
Sep 15, 2024 08:30-10:00 UTC
=======================
Click Field Service Edge release Fuji MR19 to Production Environment listed below:
TARGET INSTANCES:
==============
CA Production (CA-PR)
TARGET SERVICES:
=============
All Product Services
AVAILABILITY:
==========
All services will be available during this maintenance window.
PLANNED DATE:
============
Sunday, September 15, 2024
PLANNED START & END TIMES:
=======================
CA-PR: 08:30 AM to 10:00 AM UTC
How can I get more information?
=======================
Join our *Field Service Edge Release Announcement* group by clicking the link below to follow updates throughout the release cycle for FSE:
https://community.clicksoftware.com/s/group/0F90B000000DzI5SAK/field-service-edge-release-announcement
*Note: ClickAccess Community Login Required.
Visit our Planned Content for Next Release (Fuji) & Release FAQ section for FSE at:
* https://community.clicksoftware.com/s/article/Planned-Content-for-Next-Release
* https://community.clicksoftware.com/s/article/Field-Service-Edge-Releases-FAQ
What is next?
===========
* September 22-23 - Fuji MR19 Feature Activation in Production - CA Region
Thank You,
Click Support
Sep 15, 2024 08:30-10:00 UTC
About This Site
We provide the current service availability for Click's cloud services.
Note: We have added an Analytics component under each FSE region. If you are not using Field Service Edge Analytics and do not wish to receive communications for this service you can click the 'subscribe to updates' button at the top to update your preferences.
Click here for a list of Incident History & Scheduled Maintenance: https://status.clicksoftware.com/history
North America - PR01
?
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
North America - PR02
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
North America - PR03
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
North America - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Canada - PR01
Under Maintenance
Schedule
Under Maintenance
Integration
Under Maintenance
Mobile
Under Maintenance
Analytics
?
Operational
CEM
Operational
Canada - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Europe - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
CEM
Operational
Europe - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
CEM
Operational
United Kingdom - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
United Kingdom - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Australia - PR01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
CEM
Operational
CEM
Operational
Australia - ST01
Operational
Schedule
Operational
Integration
Operational
Mobile
Operational
Analytics
?
Operational
Remote Admin Tool
Operational
Click Customer Support
Operational
ClickAccess - Customer Community
Operational
Phone - Support Hotline
Operational
Remote Admin Tool
Operational
CEM
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Click Field Service Edge ClickMobile Touch Release 20.5.11 - Android
Sep 17, 2024 07:00 - Sep 19, 2024 07:00 UTC
Maintenance Information:
=================
We are excited to announce an upcoming update to ClickMobile Touch for Field Service Edge on Android, scheduled to release on September 17, 2024. For a detailed list of changes in this release, please refer to the 'What was changed in this Release?' section.
Planned release dates:
===============
*August 11 - The ClickMobile Touch app upgraded version 20.5.11 will be available in the Google Play Store for Beta users. At this point, the Beta should be tested with a Sandbox environment.
*September 17 - The ClickMobile Touch app will be available in the Google Play Store. It will replace the existing app (version 20.5.10) and shall be available for all users and environments on this date.
Please note these dates are contingent upon the schedule of MR19. If there is a delay in the deployment, the deployment dates for the upgraded app might also be postponed accordingly and we will make every effort to update this maintenance notice as soon as we have more details. Also, it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores.
For customers who wish to install and test the Beta version, please use the following link to download this version:
https://play.google.com/store/apps/details?id=com.clicksoftware.ClickMobileTouch&hl=en-US&ah=nS0U2W7j7BcCNgDJf7mHI1MTyLM
*Click on ‘Join the Beta’
What was changed in this Release?
=======================
* Mobile cookies in the authentication process (login) - Check that the user remains authenticated while sending requests to the server (such as getting and updating objects).
* Files - Check that customizations work, as well as uploading and downloading attachments.
* Custom icons - If you use custom icons for the side menu and Home screen make sure they are displayed and function.
* Camera - Check that users can upload files from the camera and photo gallery.
* Push notification - The first time the client is uploaded the user is requested to approve notifications (only once, the same as when approving location or camera usage). Check that push notifications work when the app is running in the background.
* Location service - Check that the location service is working.
* Offline and Online switch- Check that when switching back to Online mode, updates are sent to the server appropriately (certain tasks might reflect changes in FSE Studio).
* Barcode Scanner - If used, make sure it works as expected.
Apart from these functionalities, you should test the general functionality of the app and please let us know if you find any issues.
Thank You,
Click Support
Posted on Jul 26, 2024 - 05:52 UTC
=================
We are excited to announce an upcoming update to ClickMobile Touch for Field Service Edge on Android, scheduled to release on September 17, 2024. For a detailed list of changes in this release, please refer to the 'What was changed in this Release?' section.
Planned release dates:
===============
*August 11 - The ClickMobile Touch app upgraded version 20.5.11 will be available in the Google Play Store for Beta users. At this point, the Beta should be tested with a Sandbox environment.
*September 17 - The ClickMobile Touch app will be available in the Google Play Store. It will replace the existing app (version 20.5.10) and shall be available for all users and environments on this date.
Please note these dates are contingent upon the schedule of MR19. If there is a delay in the deployment, the deployment dates for the upgraded app might also be postponed accordingly and we will make every effort to update this maintenance notice as soon as we have more details. Also, it may take up to 48 hours from the dates listed above for the updated version to clear third-party vendor reviews and propagate out to the regional app stores.
For customers who wish to install and test the Beta version, please use the following link to download this version:
https://play.google.com/store/apps/details?id=com.clicksoftware.ClickMobileTouch&hl=en-US&ah=nS0U2W7j7BcCNgDJf7mHI1MTyLM
*Click on ‘Join the Beta’
What was changed in this Release?
=======================
* Mobile cookies in the authentication process (login) - Check that the user remains authenticated while sending requests to the server (such as getting and updating objects).
* Files - Check that customizations work, as well as uploading and downloading attachments.
* Custom icons - If you use custom icons for the side menu and Home screen make sure they are displayed and function.
* Camera - Check that users can upload files from the camera and photo gallery.
* Push notification - The first time the client is uploaded the user is requested to approve notifications (only once, the same as when approving location or camera usage). Check that push notifications work when the app is running in the background.
* Location service - Check that the location service is working.
* Offline and Online switch- Check that when switching back to Online mode, updates are sent to the server appropriately (certain tasks might reflect changes in FSE Studio).
* Barcode Scanner - If used, make sure it works as expected.
Apart from these functionalities, you should test the general functionality of the app and please let us know if you find any issues.
Thank You,
Click Support
Posted on Jul 26, 2024 - 05:52 UTC